What is Telehealth or Online Therapy? 

Telehealth is therapy using the internet and technology.  For example, using an app or web browser based software to conduct therapy sessions, and provide support services to families via video conferencing.

Cooee is now offering online and flexible therapy services !

What I need to know! 

Telehealth allows families to access therapy when they are unable to make it to a clinic. Research shows that using Telehealth can be as effective as standard therapy. Your clinicians are doing additional training to ensure that they continue to provide quality, evidence-based practice. 

What I need to do! 

Call our client care team on 3265 4495 to book an online therapy appointment. You can also easily book online using our online booking system.

You may need to schedule a trial call prior to your first appointment, to ensure that you are comfortable using the system and to gather information about the resources you have in your home environment. 

To access your test call and online therapy sessions you will need to follow the links provided to you by Cooee Speech Pathology via email. These links will take you to an online meeting hosted by Cooee.

We are using Zoom as our current Telehealth platform

The first time that you click on one of these links you will be prompted to download the Zoom Launcher (on desktop) or Zoom App (on portable devices). This is required for you to be able to access Zoom. Whilst downloading the software is necessary, you do not need to create a Zoom account to attend sessions hosted by Cooee on Zoom. 

The therapy session

At the beginning of the therapy session you will be required to inform your therapist of everyone who is present. Your therapist will also inform you if anyone else is in attendance. 

For younger children, the session will need to be with the parent and child. In some instances, sessions may be largely geared towards parent education, as some children will be unlikely to remain engaged via video conference for the whole session. Parent education sessions will focus on ways that you can conduct therapy at home with your child. 

Confidentiality and Privacy 

Zoom is an end-to-end encrypted program, which means that no-one is able to access the content of the call/meeting except those in attendance. As with all our sessions, any information provided within the session will be kept in strict confidence and comply with State and Federal privacy policies. If recording of any part of the session is required, we will ask for your consent in advance. Any recordings will be stored securely by Cooee. 

Cancellation Process 

Cancellation of online therapy services is covered by Cooee Speech Pathology’s Cancellation Policy. 

If you do not sign into the Zoom meeting at the time of your appointment, your clinician will attempt to contact you to make sure everything is okay. If they are unable to get in contact, ‘Non-attendance’ cancellation fees will apply. 

Payments and Rebates 

Currently, Medicare does not offer rebates for online therapy appointments. Individual Private Health funds vary as to whether they cover online therapy appointments, therefore you will need to contact your provider to find out if they will cover an telehealth session. The Federal Government is currently reviewing funding arrangements for online therapy, and we will let you know as soon as this changes. NDIS and HCWA clients have no restrictions on using online therapy services with their funding. 

For NDIS Self-Managed clients and privately paying clients, an invoice will be sent to you prior to your telehealth appointment. All payments will need to occur prior to the therapy session by either bank transfer or credit card over the phone. If you are paying by bank transfer you will also need to provide proof of payment for the session to go ahead. Any exceptions to this procedure need to be confirmed in advance with the practice manager. 

We would love to connect with you virtually!  Get in touch if you would like to speak with one of our client care team, or therapists about how Telehealth can support you!