Book Now

Privacy Policy

Privacy Policy and Health Information Collection Statement

At Cooee Speech Pathology, we are committed to protecting your privacy and your child’s information.

Who we are

Cooee Speech Pathology is an independent practice owned by Marion Giddy (Director & Speech Pathologist).

You can contact us at:
 📍 3/468 Enoggera Road, Alderley QLD 4051
 📧 info@cooeespeech.com.au
 📞 (07) 3265 4495

Why we collect information

We collect personal and health information so we can:

  • Understand client needs
  • Provide assessment, therapy and recommendations
  • Communicate with clients, families and other professionals involved 
  • Manage appointments, billing and funding (e.g. NDIS, Medicare)

If we don’t have the right information, it may affect the quality of assessment and therapy we can provide.

What information we collect

This may include:

  • Contact details (name, address, date of birth)
  • Health and developmental information
  • Family and background information
  • Funding or billing details
  • Relevant legal or custody information (if applicable)

How we use and share information

We use your information to support your child’s care.

With your consent, we may share information with:

  • Your child’s doctor, school or other therapists
  • Funding bodies (e.g. NDIS, Medicare)

We may also share information:

  • If required by law (e.g. court order or subpoena)
  • Where needed to support safety and wellbeing

We do not sell or share your information with commercial companies.

We do not enter client information into artificial intelligence tools.

Parents and access to information

For children, we usually communicate with parents or guardians until children turn 18.  In some cases children can access services independently earlier, and in some cases carers remain in shared decision making for longer.

We will generally communicate with the parent or guardian who makes the bookings and attends appointments, and we expect families to collaborate together to share information. We can set up specific arrangements to share information in line with your preferences if you ask.

Access to information may depend on:

  • Court orders or custody arrangements
  • The child’s safety and best interests
  • The child’s age and understanding

We may ask for documentation (e.g. parenting orders, or NDIS Nominee information) to guide how we share information.

When children turn 18, we will communicate with them first, if they have the capacity to be the primary decision maker.

How we store your information

Your information is stored securely using approved systems & each system is checked for compliance with the Australian Privacy Principles.  

  • Our primary clinical system (Cliniko) stores clinical and personal data securely in Australia.
  • Our main administrative system (Google suite) stores personal data securely in the United States.
  • Our online store (Podia) stores personal & financial data securely in the United States.
  • Our online payments system (Stripe) stores personal & financial data securely in the United States.
  • Our email marketing (Mailchimp) stores personal contact details securely in the United States & you are able to unsubscribe at any time. 

Only authorised team members can access your information on site, and we take reasonable steps to protect it from misuse or unauthorised access.

Your rights

You can:

  • Request access to your or your child’s information
  • Ask for corrections if something is incorrect
  • Make a complaint if you have concerns about privacy

To do this, please contact us using the details above.

More information

Our full Privacy Policy is available on request and explains in more detail how we manage your information, including data storage, retention and security.

If you have concerns or questions about privacy contact:

Director, Cooee Speech Pathology
Email: marion@cooeespeech.com.au
Phone: (07) 3265-4495

We will review and respond promptly.

Updated 8 September 2026